Complaints and Grievances

Grievance contact

Customer Support, Evalley India Private Limited
Email: online@electrovalley.in
Phone: +91 92761 07874

How to raise a complaint

Email us with your name, order ID if you have one, a description of the problem and the outcome you want.

What happens next

1. We acknowledge your complaint within 48 hours and give you a complaint reference.
2. We review it and may ask you for more information.
3. We aim to resolve it within one month and tell you the outcome.
4. If you disagree, reply with your reference and ask for a senior management review.

Further options

You can also contact the National Consumer Helpline on 1915 or approach the appropriate consumer commission. For personal data complaints, you can contact the Data Protection Board of India where applicable.

Nothing in this policy removes rights or remedies you have under applicable law, including remedies for defective or incorrect supplies.