Shipping, Delivery and Returns

Freight charges

Freight and handling charges vary according to the delivery location, shipment weight and dimensions, packing requirements, shipping method and order requirements. Applicable charges and taxes will be displayed at checkout or communicated through a quotation for approval before payment. Any subsequent change requires customer approval before dispatch.

Dispatch, transit and procurement times

• Dispatch: the time we need to process and pack an in-stock order. We will tell you if an item is not immediately available.
• Transit: the time the courier needs after dispatch. Orders are typically delivered within 2 to 5 days across India. Remote areas can take longer.
• Procurement lead time: bulk orders shipped directly from the manufacturer, imported parts and special orders need a longer lead time. We will share the details with you, and same-day dispatch is not guaranteed.

Couriers and tracking

Our shipping partners include FedEx, Blue Dart, Shree Mahavir Courier, Shree Anjani Courier and other carriers. Tracking details are sent by email within 24 to 48 hours of dispatch, although tracking may not always be available online.

What you can return

Contact us within 14 days of delivery if you received any of the following:

• An incorrect part or a part that differs from your order
• A shortage or a missing item
• Goods damaged in transit
• A defect that we or the manufacturer verify

You may open packaging as needed to identify one of these problems. Please keep the goods, packaging and labels until we respond.

Other returns

Where there is no fault with the goods, we may accept a return only if we approve it first and the goods are unused, sealed and in their original packaging with the invoice. Goods that have been used, soldered or altered are not accepted unless they are covered by our warranty and technical claims policy or applicable law. Special-order and NCNR items are covered by our cancellation policy.

How to request a return

• Email online@electrovalley.in with your order ID, the reason for return and clear images of any damage or shortage.
• We review your request and confirm whether the return is approved, how to send it and who pays return freight.
• Do not send goods back before approval, and pack them safely, using ESD-safe packing where the goods require it.
• We inspect the returned goods and tell you the outcome.
• Approved refunds follow our refund policy. Replacements are sent where stock is available.

Return freight

Who pays return freight depends on the reason for return and is confirmed in writing in your return approval, before you send the goods.

If you disagree with a decision

You can escalate any return decision through our complaints and grievances process.

Nothing in this policy removes rights or remedies you have under applicable law, including remedies for defective or incorrect supplies.