Cancellation Policy
What happens when you cancel an order depends on its status.
How to cancel
Contact online@electrovalley.in as soon as possible with your order number. We will confirm the outcome by email, normally within 1 to 2 business days.
Cancellation by order status
| Order status | What happens |
|---|---|
| Not yet processed | We cancel the order and refund what you paid. |
| Being processed or packed | We will cancel it if it can still be stopped before dispatch. |
| Procured specially for you | Cancellation depends on the supplier terms and any NCNR terms confirmed to you before order confirmation. |
| Dispatched | Contact us straight away and we will try to help. Our returns policy applies after delivery. |
Special orders and NCNR items
NCNR means non-cancellable and non-returnable. We will tell you if an item is NCNR or specially procured before we confirm your order. These terms do not limit your remedies for incorrect or defective supplies.
Charges
We do not apply blanket payment gateway or handling deductions to cancelled orders. Any cancellation charge for a special order will be shown to you before you confirm the order.
If we cancel your order
If we cannot fulfil your order, we will tell you and refund the amount paid for the cancelled items.
Refunds follow our refund policy. You can escalate any decision through our complaints and grievances process.
Nothing in this policy removes rights or remedies you have under applicable law, including remedies for defective or incorrect supplies.
Policy details
Effective date: 6 November 2026
Last updated: 6 November 2026
Evalley India Private Limited (Electrovalley)
71-72 Tirupati Akruti Industrial Estate, Behind Vepari Mahamandal, Odhav, Ahmedabad 382430, Gujarat, India
Orders and support: online@electrovalley.in
Sales: sales2@electrovalley.in, +91 92761 07874
