Refund Policy
How we approve and process refunds.
Approval
We review refund requests after a cancellation is confirmed, or after a returned item is received and inspected. We will tell you the outcome by email.
Timeline
We initiate approved refunds within 7 to 10 working days of approval. Your bank or payment provider may need additional time to show the amount in your account.
Refund method
- We refund to your original payment method where supported.
- Where that isn’t possible, including cash on delivery orders, we refund by NEFT or RTGS to the bank account you provide.
- Store credit is optional, and we will only use it if you choose it.
Freight and taxes
| Reason for refund | Goods and taxes | Original freight |
|---|---|---|
| Incorrect part, shortage, transit damage or verified defect | Refunded for the affected items | Refunded where it was paid for the affected items |
| We cancel the order | Refunded for the cancelled items | Refunded where it was paid for the cancelled items |
| You cancel before dispatch | Refunded for the cancelled items | Refunded if the shipment has not been booked |
| Approved return with no fault in the goods | Refunded for the returned items | Not refunded |
We issue GST documents, such as credit notes, as required.
You can escalate any decision through our complaints and grievances process.
Nothing in this policy removes rights or remedies you have under applicable law, including remedies for defective or incorrect supplies.
Policy details
Effective date: 6 November 2026
Last updated: 6 November 2026
Evalley India Private Limited (Electrovalley)
71-72 Tirupati Akruti Industrial Estate, Behind Vepari Mahamandal, Odhav, Ahmedabad 382430, Gujarat, India
Orders and support: online@electrovalley.in
Sales: sales2@electrovalley.in, +91 92761 07874
